Job Title: Customer Service Representative (CSR)
Department: Customer Support / Operations
Reports To: Customer Service Manager or Team Lead

Job Summary:

The Customer Service Representative (CSR) is responsible for providing exceptional support to customers by handling inquiries, processing orders, and resolving issues efficiently and professionally. The CSR serves as a key point of contact between the company and its clients, ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a courteous and timely manner.
• Process orders, returns, and exchanges accurately using internal systems.
• Resolve customer complaints and issues by identifying solutions and ensuring customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments (e.g., Sales, Shipping, Technical Support) to resolve issues and follow up on customer requests.
• Stay up to date with product knowledge, company policies, and procedures.
• Escalate complex issues to supervisors when necessary.
• Contribute to a positive team environment and help improve customer service processes.