Cogent is an Indian CXM solutions provider facilitating businesses and brands to redefine their customer experience management in the digital age. Since 2004, we continue to deliver industry-specific results and an approach that strengthens customer relations and differentiates you from your competitors. We design and administer customer experience through digital solutions such as automation, analytics and AI/ML-based solutions.
Count on us for measurable growth within your operations through domain experts, contact centres, and back-office processes. We have emerged as one of the most trusted and dependable service partners for our clients to redefine CXM in the digital age.
Customer Service Associate Job Responsibilities:
- Maintains customer relationship by responding to inquiries; documenting actions.
- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers’ accounts.
- Improves quality service by recommending improved processes; identifying new product and service applications.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes customer service and organization mission by completing related results as needed.
Customer Service Associate Qualifications / Skills:
- Product knowledge
- Informing others
- Data entry skills
- Organization
- Analyzing information
- Verbal communication
- Reporting skills
- Managing processes
- Customer focus
- General consulting skills
- Multi-tasking
Tasks and Duties:
· Answering client correspondences through email, social media, and by phone.
· Relaying extensive product information to customers.
· Closing sales for the company.
· Filing customer records, including contact information, purchases and billings.
· Conducting surveys and writing reports based on customer feedback on products and services.
· Providing customers with clear instructions to resolve issues.
· Rerouting customer calls to other departments when advanced solutions are needed.
· Managing orders and ensuring their prompt delivery.