Assistant Manager – Sales & Operations will drive business growth and oversee day-to-day service delivery across commercial, residential, and industrial properties in Hyderabad. This dual role requires a dynamic professional capable of acquiring new corporate clients while managing ground-level facility operations, manpower deployment, and client retention.

Requirements & Qualifications

• Geographical Knowledge: Deep familiarity with Hyderabad's commercial hubs (HITEC City, Gachibowli, Madhapur, Kondapur, Begumpet).

• Skills:
  • Strong B2B sales acumen with proven negotiation skills.
  • Excellent operational command over soft and hard facility services.
  • Proficiency in English, Hindi, and Telugu (preferred for workforce management).
  • Valid driving license and personal vehicle for frequent travel across sites.

Key Responsibilities

1. Business Development & Sales (50%)

• Client Acquisition: Identify, pitch, and secure new facility management contracts (soft services, technical services, pest control, and security) across Hyderabad.
• Lead Generation: Build a robust pipeline through cold calling, networking, site visits, and leveraging local corporate connections.
• Tendering & Proposals: Prepare comprehensive commercial proposals, RFPs, and quotations aligned with company profit margins.
• Market Intelligence: Monitor local competitors, industry trends, and pricing strategies in the Hyderabad real estate and corporate sectors.

2. Operations & Service Delivery (50%)

• Site Management: Oversee the operational performance of multiple client sites, ensuring strict adherence to Service Level Agreements (SLAs).
• Manpower Mobilization: Manage deployment, attendance, training, and grooming of housekeepers, technicians, supervisors, and security staff.
• Vendor & Supply Chain: Coordinate with local vendors for facility consumables, machinery, and specialized equipment maintenance.
• Compliance & Safety: Ensure 100% compliance with local statutory laws (PF, ESIC, Minimum Wages Act) and workplace safety protocols.

3. Client Relations & Retention

• Serve as the primary point of contact for existing clients, conducting monthly/quarterly review meetings.
• Resolve operational bottlenecks, complaints, and emergencies swiftly to maintain high client satisfaction.
• Identify cross-selling and up-selling opportunities within current accounts.