We are looking for an experienced and result-oriented business development leader to drive business growth and new client acquisition for our BPO/KPO business.The role requires a strong understanding of sales, collections, and contact center processes, along with the ability to develop and execute effective go-to-market strategies.

Key Responsibilities:

• Lead business development initiatives for the BPO/KPO business, with a strong focus on new client acquisition.
• Identify, develop, and convert new business opportunities across relevant domestic BPO segments.
• Build and maintain strong relationships with CXOs, business heads, procurement teams, and key decision-makers.
• Develop and manage a strong pipeline of prospective clients and large accounts.
• Drive the complete business development cycle, from lead generation and prospecting to proposal, negotiation, closure, and transition.
• Develop and execute GTM strategies to expand the organization's presence across target markets and customer segments.
• Identify opportunities across domestic customer support, sales, collections, contact centers, and other BPO processes.
• Lead client presentations, solution discussions, commercial negotiations, and deal closures.
• Work closely with internal operations, solutioning, finance, and delivery teams to develop customized proposals aligned with client requirements.
• Drive revenue growth through new client acquisition, strategic accounts, and expansion opportunities.
• Monitor market trends, competitor activity, customer requirements, and emerging opportunities within the BPO/KPO sector.
• Maintain accurate sales forecasts, business development MIS, pipeline reports, and revenue projections.
• Take ownership of business development targets and ensure achievement of agreed revenue and acquisition goals.
• Lead and mentor business development teams, where applicable, and establish a performance-driven sales culture.