Creates guest satisfaction and exceeds expectations by providing the service brand behavior and
genuine hospitality
• Welcomes and acknowledges all guests according to company standards; anticipates and addresses
guests' service needs
• Cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging
room furniture if required, and cleaning bathroom
• Empties all trash containers and replaces with fresh liners
• Restocks useable items in guest rooms or suites (soap, towels, paper items)
• Ensures removal and appropriate disposition of guest room trays, dinner, glass and silverware
• Cleans and vacuums exterior entry and hallways
• Keeps linen closets and supply areas clean and organized
• Ensures guest laundry and dry-cleaning orders are attended to promptly
• Notifies supervisor promptly of any special guestroom or suite issues including reporting of any
maintenance needs
• Promptly handles guest complaints or requests and refers to supervisor if unable to handle
• Ensures that all rooms or suites are secured upon leaving
• Maintains floor pantries and trolleys in a clean and orderly manner
• Assures proper reporting of lost & found items and ensures adherence to lost and found procedures of
the hotel
• Requisitions for and maintains stocks of all cleaning chemicals and cleaning supplies
• Ensures adherence to DND procedures & proper handling and record keeping
• Adheres to strict grooming and hygiene standards
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established
company policies and procedures

• Maintains a favorable working relationship with all other hotel employees to foster and promote a co-
operative and harmonious working environment