We are seeking a dedicated and detail-oriented Desktop Support Engineer to join our IT team. In this role, you will be responsible for installing, maintaining, and troubleshooting desktop hardware, software, and local network connectivity. You will provide technical support to end-users, ensuring minimal downtime and maintaining optimal system performance across the organization.

Key Responsibilities

• Hardware & Software Installation: Set up, configure, and maintain desktop PCs, laptops, printers, peripherals, operating systems (Windows/macOS), and standard business software applications.

• Troubleshooting & Technical Support: Diagnose and resolve hardware defects, software glitches, network issues, and operating system errors in a timely manner.

• Network & Connectivity: Configure local area network (LAN/Wi-Fi) settings, troubleshoot IP configuration issues, and maintain active network drops and connections.

• User Support & Account Management: Manage user access accounts, active directory/domain environments, password resets, and email account configurations (e.g., Microsoft 365, Outlook).

• Maintenance & Updates: Deploy operating system updates, security patches, system upgrades, and antivirus solutions across all workstations.

• Asset & Ticket Management: Maintain inventory records for IT hardware/software assets and track, prioritize, and log support requests using an internal ticketing system.

Key Qualifications & Skills

• Education & Experience: Bachelor's degree or Diploma in Computer Science, IT, Hardware & Networking, or a related field. Relevant hands-on experience in IT support or desktop support.

• Technical Proficiency:

  • Strong knowledge of Windows desktop operating systems and macOS.

  • Hands-on experience with computer hardware components, assembly, and diagnostic tools.

  • Familiarity with TCP/IP networking concepts, DNS, DHCP, routers, and switches.

  • Proficiency with office productivity tools and remote desktop support utilities (e.g., TeamViewer, AnyDesk).

• Soft Skills: Excellent problem-solving abilities, strong communication skills, and a customer-service mindset.