Hiring Alert – Customer Support / Operations Executive

We are looking for a Customer Support / Operations Executive to join our team in Gurugram. The ideal candidate should have strong communication skills, a customer-focused approach, and the ability to handle queries, follow-ups, and day-to-day operational activities efficiently.

📍 Job Details

• Location: Gurugram, Haryana
• Salary: 18000-19000 net take home
• Experience: Freshers and experienced candidates can apply
• Languages: Hindi & English

💼 Key Responsibilities

• Handle customer and employee queries through calls, emails, and other communication channels.
• Understand and resolve customer/employee grievances professionally and within defined timelines.
• Conduct regular follow-ups on open cases and ensure timely closure.
• Maintain accurate records of queries, complaints, follow-ups, and resolutions.
• Generate and follow up on potential leads as required.
• Coordinate with internal teams to resolve customer and operational issues.
• Prepare basic MIS reports and support daily administrative and operational activities.
• Ensure a positive customer experience through professional and effective communication.
• Maintain proper documentation and follow established processes and guidelines.

🎯 Requirements

• Excellent verbal and written communication skills in Hindi and English.
• Basic proficiency in MS Excel, MS Office, computers, and email communication.
• Strong follow-up, coordination, and problem-solving abilities.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• Customer-oriented attitude with patience and professionalism.
• Freshers with good communication skills are welcome to apply.

🔑 Key Skills

Customer Handling | Customer Support | Grievance Resolution | Follow-up | Lead Generation | MS Excel | MIS Reporting | Communication | Coordination | Problem Solving | Operations Support

📩 Interested candidates can apply/share their CV for further details.