We are looking for a Customer Support Associate – Seller Support to assist sellers across multiple channels and provide accurate, timely, and professional resolutions. The role involves handling seller queries, troubleshooting issues, following defined processes, and ensuring a positive seller experience.

Key Responsibilities

• Support sellers across onboarding, account management, catalog, pricing, inventory, orders, shipping, returns, refunds, payments, promotions, disputes, and account-related processes.
• Understand seller concerns, troubleshoot issues, and provide accurate resolutions as per SOPs and policies.
• Deliver an excellent seller experience through empathy, active listening, ownership, and professional communication.
• Meet assigned targets for quality, productivity, AHT, SLA, FCR, attendance, and schedule adherence.
• Follow all process, data privacy, security, compliance, and information-handling guidelines.
• Identify issues requiring higher-level support and escalate them appropriately with complete case details.
• Maintain accurate interaction and case records in CRM/case-management systems.
• Identify recurring seller concerns and share Voice of Seller (VoS) and contact-driver insights.
• Participate in training, coaching, calibration, process improvements, and other team initiatives.

Candidate Profile

• Experience in e-commerce, seller support, customer support, contact center, or BPO is preferred.
• Excellent verbal and written communication skills.
• Strong customer-service orientation, problem-solving ability, and attention to detail.
• Comfortable working in a high-volume, target-driven environment.
• Ability to work with multiple systems and learn new processes quickly.
• Ability to handle difficult customer interactions professionally.