Company: The Placement Park

The Placement Park is hiring Customer Support Executives for a banking voice process. The role involves assisting customers with banking-related queries, account services, transactions, and service requests while ensuring a high standard of customer service and compliance.

Key Responsibilities

• Handle customer queries related to banking products, accounts, transactions, and services through voice support.
• Provide accurate information and effective resolutions to customers over the phone.
• Assist customers with account-related queries, transaction issues, and service requests.
• Maintain a professional, courteous, and customer-focused approach during all interactions.
• Follow established banking processes, compliance requirements, and data security guidelines.
• Accurately record customer interactions and update relevant information in the system.
• Identify and escalate complex or unresolved issues to the appropriate team.
• Meet assigned quality, productivity, and customer satisfaction targets.

Requirements

• Good communication skills in Hindi and basic English.
• Strong customer-service orientation and a positive attitude.
• Basic computer knowledge and the ability to work across multiple systems.
• Willingness to work in a voice-based customer support environment.
• Freshers are welcome to apply.
• Prior experience in banking, customer support, BPO, or voice process will be an advantage.

Benefits

• Two-way cab facility.
• Opportunity to work on a leading banking process.
• Professional work environment and career growth opportunities.