Key Responsibilities

• Manage day-to-day IT operations, including desktops, laptops, servers, printers, scanners, and network devices.
• Provide technical support to employees and resolve hardware, software, network, and system-related issues.
• Manage LAN/WAN, Wi-Fi, internet connectivity, VPN, switches, routers, and firewalls.
• Install, configure, maintain, and troubleshoot operating systems and business applications.
• Manage user accounts, access permissions, passwords, email accounts, and IT assets.
• Maintain IT asset inventory, software licenses, AMC records, and service documentation.
• Perform regular data backup, restoration checks, and support disaster recovery activities.
• Implement antivirus, endpoint security, firewall, access control, and other cybersecurity measures.
• Coordinate with vendors and service providers for hardware, software, networking, and AMC-related requirements.
• Support ERP, HRMS, and other pharmaceutical business applications.
• Maintain IT documentation, SOPs, logs, change records, and incident records.
• Ensure IT systems and computerized systems are maintained in accordance with applicable pharmaceutical/GxP requirements.
• Support Computer System Validation (CSV) activities and maintain relevant validation documentation where applicable.
• Ensure appropriate user access control, audit trails, data integrity, and system security.
   

Key Skills

• IT Infrastructure Management
• Hardware & Software Troubleshooting
• LAN/WAN & Networking
• Windows Administration
• Server & Backup Management
• Microsoft 365 / Office 365
• Active Directory & User Management
• Firewall & Antivirus Management
• IT Asset Management
• Cybersecurity & Data Protection
• Computer System Validation (CSV)
• GxP / 21 CFR Part 11 awareness
• IT Documentation & SOP Management
• Vendor Management