We are seeking a skilled and customer-focused Desktop Support Engineer to maintain and optimize our organization's desktop environment. In this role, you will be responsible for installing, configuring, troubleshooting, and repairing hardware, software, and basic network infrastructure. The ideal candidate has strong technical diagnostic skills and exceptional interpersonal communication to provide high-quality support to end users.

Key Responsibilities

• Technical Support: Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 technical issues related to hardware (desktops, laptops, printers, peripherals) and software (Windows, macOS, MS Office/M365).
• Setup & Configuration: Install, configure, and maintain computer systems, operating systems, applications, and endpoint devices following company standards.
• User & Access Management: Manage user accounts, permissions, and group policies using Active Directory and Microsoft Entra ID (Azure AD).
• Network & Connectivity: Troubleshoot basic local network (LAN/Wi-Fi) issues, DNS, DHCP, and remote access/VPN setups.
• System Maintenance & Security: Execute routine patch management, deploy antivirus/EDR software, and ensure endpoints comply with IT security guidelines.
• Ticketing & Documentation: Log all support requests, track issues to resolution, and maintain detailed documentation using ticketing platforms (e.g., ServiceNow, Jira, Freshservice).
• Asset & Inventory Management: Maintain inventory logs for hardware, peripherals, software licenses, and onboarding/offboarding IT kits.

Key Skills

• Operating Systems: Strong proficiency with Windows 10/11, macOS, and Linux basics.
• Tools & Software: Experience with Microsoft 365/Google Workspace, Active Directory, Remote Desktop tools (e.g., AnyDesk, TeamViewer), and ITSM tools.
• Soft Skills: Excellent problem-solving abilities, strong verbal and written communication, customer service mindset, and patience when working with non-technical staff.