Primary Responsibilities

Brand Representation

• Represent the brand professionally and effectively communicate its values, heritage, products, and unique selling propositions to customers.
• Deliver an exceptional showroom experience by maintaining high standards of customer engagement and brand presentation.

Vehicle Sales

• Welcome customers warmly, understand their requirements, and provide a personalized buying experience.
• Conduct customer need analysis and recommend suitable vehicle models based on preferences and requirements.
• Perform product demonstrations and facilitate showroom, home, or office test rides to enhance the customer experience.
• Identify customer financing requirements and promote relevant finance options, insurance, apparel, and accessories.
• Support lost sales analysis and provide feedback to improve sales conversion.

Booking & Finance Coordination

• Confirm vehicle availability and allocation after successful Pre-Delivery Inspection (PDI).
• Coordinate with customers and finance partners to complete invoicing, payment processing, and loan documentation.
• Explain finance options, loan eligibility, documentation requirements, and approval timelines to customers.
• Process vehicle finance applications and track loan approval status until completion.
• Coordinate insurance requirements and ensure timely issuance of insurance policies.
• Confirm receipt of complete payment from customers or finance institutions before delivery.

Vehicle Delivery

• Plan and schedule vehicle deliveries based on stock availability and customer preferences.
• Coordinate with logistics, RTO, insurance, and finance teams to ensure a seamless delivery process.
• Follow up on documentation, registration, and delivery formalities.
• Keep customers informed about vehicle status and proactively communicate any delivery delays.
• Ensure a memorable and professional vehicle handover experience.

Apparel & Accessories Sales

• Assess customer needs and recommend suitable genuine apparel, riding gear, and accessories.
• Promote value-added products to enhance the ownership experience.
• Achieve monthly sales targets for accessories and merchandise.

Customer Relationship Management

• Build and maintain long-term customer relationships through regular follow-ups and personalized service.
• Resolve customer queries and concerns promptly to ensure a positive ownership experience.
• Maintain high customer satisfaction (CSAT) scores throughout the sales journey.
• Collaborate with internal departments to ensure efficient execution of test rides, billing, financing, registration, and vehicle delivery.

Compliance & Reporting

• Ensure adherence to company policies, dealership Standard Operating Procedures (SOPs), and regulatory requirements.
• Maintain accurate sales records, customer documentation, and daily activity reports.
• Contribute to continuous improvement initiatives and uphold the highest standards of professionalism and customer service.