Languages Required: English & Hindi (Regional language proficiency preferred)
Working Days: 6 days a week, 1 rotational week off
Transportation: 2-way cab facility up to 35 KM radius (Nodal point pick-up & drop) or ₹2,000 Transport Allowance

Key Responsibilities

• Handle inbound customer calls and provide accurate information regarding banking products and services.
• Clarify customer queries and determine appropriate solutions.
• Research, troubleshoot, and resolve issues efficiently.
• Escalate unresolved queries to the appropriate department when needed.
• Complete transactions and maintain accurate documentation.
• Cross-sell suitable banking products based on customer requirements.

Required Skills

• Basic computer knowledge and familiarity with MS Office tools
• Strong telephone etiquette and active listening skills
• Sound decision-making, logical reasoning, and numerical ability
• Customer-oriented mindset with patience and empathy