Key Responsibilities

• Handle inbound customer calls and provide timely support regarding payment-related queries.

• Maintain accurate records of customer interactions and payment status.

• Contact customers to discuss overdue accounts and negotiate suitable repayment plans.

• Explain payment terms, dues, and financial obligations clearly and professionally.

• Achieve Daily Recovery Resolution (DRR) and other performance targets.

• Follow company policies, compliance standards, and data confidentiality guidelines.

• Build and maintain professional relationships with customers to facilitate successful collections.

Eligibility

• Good communication skills in English and Telugu.

• Strong negotiation and interpersonal skills.

• Performance-based incentives available.