Customer Service Executive - Ramagundam

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Job Overview

Experience: 0.0 - 0.0 Years

Salary: As Per Industry

Gender: Both Male & Female

Function:

Job ID: 77577

Post Live On: Jun 24, 2026

Valid Upto: Jul 24, 2026

Job Type: PermanentJob

PWD: 0

Primary Qualification

Qualification:
0

Course:
0

Specialization:
0

Additional Info

Open to Hire Local Candidates:

Working Hours:

Accomodation:

Mandatory Requisite:

Job Description

Job Summary :

Responsible for day to day operational, financial, commercial & administrative activities of the branch. Ensuring 100% compliance to regulatory and organizational guidelines.

  • Dimensions

What are the areas (in quantitative terms) the job has an impact on

Dimension

Remarks



    • Input Accuracy Target

    90%

    Inclusive of Medical and Non Medical cases



    Petty Cash

    15-25 (thousand)

    Monthly

    • Job Context & Major Challenges (What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone

    Key Challenges For The Role

    • Consistent delivery of 100% accuracy across wide range of activities amid rapidly changing processes, diverse organizational guidelines , adaptation to regular extended working hours, seasonal & un predictable spike in volumes with limited or no system validations.
    • Maintaining confidentiality of information and documentation despite lack of infrastructure and support
    • Operating multiple systems (in excess of 15) despite server band width and connectivity issues
    • Handling Sales behavior effectively in order to ensure compliance to internal and external guidelines
    • Principal Accountabilities

    Accountability

    Supporting Actions

    Execute financial processes timely with 100% accuracy

    • Execute the receipting, banking and reconciliation processes accurately for policy cash/Cheque/DD within timelines as per the set process.
    • Detection of Fake note to avoid operational loss
    • Cheque Dishonour Management.
    • Safe custody of both sets of Safe and cash box Keys and one set of office keys.
    • Timely reconciliation of assets of the branch.
    • Ensure genuineness of petty cash spends, timely raising and recording.

    Provide commercial support

    • Identify local vendors and facilitate their registration as per procurement guidelines.
    • Procurement of vendor bills, establishing genuineness and timely payment as per agreement.
    • Encourage NEFT registrations of vendors.
    • Support lease agreement registration and renewal process.
    • New branch set up- coordination with various functions like IT/Infra/banking/ZOPS/DSF for smooth functions of branch.

    Extend Legal , Compliance and Taxation support

    • Timely remittance of professional and work contract tax.
    • Represent company on behalf of compliance/HO for hearing matters in labour/consumer court.
    • Timely updates to HO on receipt of any notice from Tax authorities/labour offices/employment exchange/Local municipal offices.
    • Ensure statutory displays at branches.
    • Ensure 100% compliance of AML guidelines, identification and reporting of suspicious & fraudulent operational and financial transactions.
    • Adherence to BCP guidelines.

    Handle Advisor commission process

    • Timely Updation & handover of Commission chq to Advisors.
    • Encourage NEFT with advisors and FLS.
    • Resolve commission related queries of advisor.
    • Ensure timely receipts and hand-over of TDS certificate to advisors.

    Provide HR/IT/Admin support

    • Manage joining and exit formalities for concerned employees at the branch, including full and final settlement process.
    • Log calls in case of downtime/pursue with Corporate IT.
    • Monitor and ensure housekeeping, security and dispatch services are rendered in an uninterrupted and cost effective manner.
    • Handle physical resource booking like meeting rooms, projectors, etc.

    Execute Underwriting and New Business processes

    • Scrutinise New Business applications as per the SOPs to ensure 100% input accuracy to enhance straight through processing and issuance to submission ratio.
    • Arrange speedy pick up of medical reports from medical labs and timely transmission of applications, medical reports, requirements via scanning and indexing with 100% accuracy.
    • Collaborate with head office process owners/vendors to facilitate faster issuance.
    • Ensure timely and accurate updation and delivery of policy documents/refund cheques in adherence to set standards.

    Provide prompt, accurate and courteous Customer Service

    • Ensure 1 st contact resolution at the branch for all internal & external customers & track requests through prescribed systems ensuring 100% accuracy and timely closure.
    • Scrutinise claims documentation as per set guidelines and coordination with sales force and claimant for speedy fulfilment of claim requirements.
    • Ensure 100% accurate and timely scrutiny & processing of reinstatement, fund switch, financial payout requests & other customer requests on the same day to avoid Gain/Loss. Customer identity & signature to be verified to establish genuineness of the transaction.
    • Proactively participate in data cleansing exercise for both internal & external customers in respect of Bank details, PAN card Information, contact details & undelivered communications, .
    Company Info

    Company: Monster.com (India) Private Limited

    Type: IT-ITeS 

    Contact Person: Foundit

    Email: ixxx@foundit.in

    Phone: 80xxxxx11

    Website: https://www.foundit.in/

    Address: Wing B, 6th Floor, Smartworks, Aurobindo Galaxy, Plot No 01, Sy. No 83/1, TSIIC, HITECH City, Raidurg, Hyderabad, Telangana, 500081