Key Responsibilities 

• Follow up with customers for service due reminders and schedule service appointments.

• Handle inbound and outbound customer calls while adhering to company service standards.

• Manage customer queries, complaints, and ensure timely resolution through coordination with relevant teams.

• Promote value-added services (VAS), service packages, and workshop offerings to customers.

• Coordinate service appointments and communicate schedules to workshop teams.

• Support customer retention and lost customer reactivation initiatives.

• Maintain accurate customer records and update DMS data regularly.

• Assist in planning and executing service marketing campaigns to increase workshop revenue and customer engagement.