Benefits: ESI, EPF, medical insurance, and incentives.
 

About the Role : The Bus Captain is responsible for ensuring a safe, comfortable, and seamless travel experience for passengers. The role involves assisting passengers during boarding and throughout the journey, coordinating with operational teams, addressing customer concerns, and ensuring that all onboard facilities and services meet company standards.

Key Responsibilities

• Owning the responsibility of boarding the passengers to our buses.
• Reaching allotted bus boarding point on time and assist passengers reaching their respective seats.
• Ensuring facilities on the bus are as promised to our customers hence maintaining a
• Calling passengers if they don't reach on time and guiding them to the boarding point.
• Involving with all the stakeholders to highlight the issues and improve the passenger experience.
• Responsible for spot bookings and keeping daily accounts of the same.
• Travelling with the bus and coming back next day (8 to 14 hours travel time).
• Assisting passengers with respect to their needs and promised amenities during the journey.
• Having Communication with Customers on journey or after journey to get ratings & reviews.