About the Role : A Quality Assurance Supervisor is responsible for overseeing quality control and quality assurance activities to ensure that products, services, or processes meet established standards and customer requirements.
Key Responsibilities
1. Compliance with Food Safety and Quality Standards
- Implement and monitor HACCP (Hazard Analysis Critical Control Point) plans across all processing stages
- Conduct ShiftWise daily inspections of raw material, processing lines, and finished goods
- Ensure adherence to GMP, SSOP, and regulatory requirements
- Verify critical control points (CCPs) and maintain monitoring records
- Coordinate with production to correct deviations immediately
- Review quality and food safety documentation regularly
2. Reduction in Product Defects and Customer Complaints
- Analyze defect trends and identify root causes
- Establish in-process quality checks to catch issues early
- Monitor grading, sorting, and handling of fish to minimize damage
- Coordinate with procurement for raw material quality improvement
- Investigate customer complaints and implement preventive measures
- Conduct sensory and quality evaluation of finished products
3. Audit Performance (Internal and External)
- Plan and conduct internal quality and food safety audits
- Prepare documentation and records for external audits
- Ensure plant readiness for inspections at all times
- Identify non-conformities and assign corrective actions
- Follow up on audit findings until closure
- Train staff on audit expectations and compliance requirements
4. Effectiveness of Corrective and Preventive Actions (CAPA)
- Perform root cause analysis using tools (e.g., Fishbone, 5 Why analysis)
- Develop and implement corrective and preventive action plans
- Track CAPA progress and ensure timely closure
- Verify effectiveness of implemented actions
- Maintain CAPA records and reports
- Review recurring issues and implement long-term solutions
5. Staff Training and Adherence to SOPs
- Conduct regular training sessions on food safety, hygiene, and SOPs
- Develop training materials specific to fish processing operations
- Evaluate staff competency and understanding of procedures
- Monitor adherence to SOPs during production
- Address non-compliance through coaching or retraining
- Maintain training records and schedules
6. Compliance & Documentation Activities
- Maintain safety records (incident reports, inspection checklists, training logs)
- Ensure compliance with local safety regulations and food safety laws
- Support safety audits and inspections
- Track corrective actions for safety-related issues.
- Carry out cross-functional assignments and additional responsibilities as required by the company.