Key Requirements

• Excellent verbal and written communication skills

• Customer handling and problem-solving abilities

• Ability to manage voice and chat support efficiently

• Positive attitude and adaptability in dynamic work environment

Key Responsibilities 

• Handle customer queries and concerns through voice calls and chat support professionally.

• Provide accurate information and timely resolution to customer issues.

• Maintain high-quality customer service and ensure customer satisfaction.

• Respond to customer inquiries in a clear, polite, and efficient manner.

• Document customer interactions and update records accurately in the system.

• Follow company policies, process guidelines, and quality standards during customer interactions.

• Escalate unresolved issues to the concerned department whenever required.

• Meet performance targets related to productivity, quality, and customer experience.