🎯 Skills Required:

• Good verbal and written communication skills
• Strong listening and problem-solving ability
• Customer-focused approach
• Basic computer knowledge
• Ability to multitask and work in a fast-paced environment

💼 Key Responsibilities:

• Handle inbound customer calls, emails, and chat queries professionally
• Resolve customer issues related to orders, payments, deliveries, and products
• Maintain high customer satisfaction through quality service
• Identify customer needs and recommend suitable products for cross-selling
• Maintain customer records in the CRM system
• Coordinate with internal teams for quick issue resolution
• Follow company processes and daily performance targets