Designation : Customer care executive

Job Profile : Domestic calling, Service telecalling, appointment scheduling for four wheeler car servicing at locations

Requirements: Good communication skills,
                      Customer convincing skills, 
                      basic computer knowledge 

Benefits: Esi, Pf, gratuity

Key Responsibilities.

• Handle customer inquiries, complaints, and service requests through phone, email, chat, or in person.

• Provide accurate information about products, services, policies, and procedures.

• Resolve customer issues efficiently while ensuring high customer satisfaction.

• Maintain professional and positive communication with customers at all times.

• Record customer interactions and update information in CRM systems or databases.

• Follow up with customers to ensure issues are resolved successfully.

• Escalate complex problems to the appropriate department when necessary.

• Process orders, returns, refunds, or service requests as per company guidelines.

• Meet customer service quality standards and performance targets.

• Coordinate with internal teams to ensure smooth customer support operations.

• Handle multiple customer interactions while maintaining service quality.