Job Description (JD) – Operations Manager/Asst- Manager Operations.
Security Services Company
Position:
Operations Manager / Asst- Manager Operations – Security Services
Department- Operations
Reporting To:-General Manager / VP Operations
Location : Hyderabad
As per company requirement:-
Job Summary:
The Operations Manager is responsible for overall management of security operations, deployment of manpower, client coordination, compliance, discipline, and smooth functioning of all security assignments/sites under the company. The role ensures high service quality, client satisfaction, profitability, and operational efficiency.
Key Responsibilities:
1. Operations Management
Manage day-to-day security operations across all assigned sites.
Ensure smooth deployment of security guards, supervisors, and officers.
Monitor attendance, shift management, and reliever arrangements.
Conduct surprise inspections and site visits regularly.
Ensure all sites operate as per client SOPs and company policies.
2. Client Relationship Management:
Maintain strong relationships with clients and resolve grievances promptly.
Attend client meetings and review operational performance.
Ensure timely closure of complaints and service issues.
Support client retention and contract renewal activities.
3. Manpower Management:
Ensure adequate manpower availability at all locations.
Coordinate with HR/recruitment team for hiring requirements.
Monitor discipline, grooming, turnout, and conduct of guards.
Handle transfers, replacements, and emergency deployments.
4. Training & Development:
Conduct induction and on-job training for security personnel.
Ensure guards are trained in:
Access control
Fire safety
Emergency response
Incident reporting
Customer handling
Organize refresher training programs periodically.
5. Compliance & Documentation:
6. Incident & Risk Management:
Investigate incidents, thefts, accidents, and security breaches.
Prepare incident reports and corrective action plans.
Coordinate during emergencies and crisis situations.
Ensure safety and security standards are followed.
7. Administrative Responsibilities:
Monitor uniforms, ID cards, and security equipment issuance.
Coordinate with stores and logistics for operational supplies.
Ensure proper usage of company assets and client property.
8. Financial & Cost Control:
Control overtime and operational costs.
Optimize manpower utilization.
Support billing verification and attendance reconciliation.
Ensure profitable operation of assigned sites.
Required Qualifications:
Experience:
Skills Required:
Strong leadership and team management
Client handling and communication skills
Knowledge of security operations and emergency handling
Good reporting and documentation skills
Ability to manage crisis situations
Knowledge of labour compliance and PSARA norms
Computer proficiency (Excel, Word, Email)
Key Performance Indicators (KPIs):
Client satisfaction level
Manpower retention
Complaint closure time
Site inspection compliance
Attendance and deployment efficiency
Reduction in absenteeism
Contract retention and profitability
Working Conditions:
Preferred Industries: