Organizational Brief: FA Gifts Private Limited is a leading ecommerce company which owns India's two largest online brands; Floweraura and Bakingo, backed by a USD 16 million funding by FearingCapital. Floweraura is an online gifting Mammoth operational within the country at 40k+ pin codes andinternationallypresentintheUS,UK,MiddleeastCanada etc. Bakingo is a leading player in India’s online bakery ecosystem, operating 150+ cloud kitchens nationwide and three state of the art bulk production facilities at Bengaluru, Mumbai and Gurgaon. Bakingo specializes in delivering high-quality, innovative baked products. Our business C control team plays a pivotal role in expanding our product lines, optimizing pricing C inventory strategies, and driving growth across multiple sales channels.

Role Brief: We are looking for enthusiastic and customer-focused candidates to join our team as Customer Care Executives. In this role, you will be responsible for handling customer queries via phone and chat, providing accurate product and service information, and ensuring a seamless customer experience. You will work closely with internal teams to resolve issues promptly and contribute to achieving high customer satisfaction scores.

Key Skills Required: • Excellent verbal and written communication skills (English). • Strong problem-solving and active listening skills. • Ability to multitask, prioritize, and manage time effectively. • Positive attitude and customer-oriented mindset. • Basic computer literacy and typing skills. Qualification: • 12th pass in any discipline & Any graduate can apply • Freshers are welcome; prior internship or customer service experience will be an advantage