LOB -Trade Republic - Voice
Profile -International Voice Process
Position -Customer Success Associate
KRA (Key Result Areas) = What you do
- Handle customer queries
- Resolve complaints
- Maintain customer satisfaction
KPI (Key Performance Indicators) = How well you do it
- Response time
- Resolution time
- CSAT score
- Tickets handled
Skillset -Excellent communication in English language and excellent verbal fluency required
Qualification -Graduate/Undergraduate both consider
Interview rounds -HR Round > Ops Round > Client Round> Versant
Salary -up to 32K CTC
minimum 6 months exp
5 Days Working; Rotational Shifts with Rotational Weekly Off
Benefits & Perks -Both Side Cabs