The Guest Relations Host is responsible for delivering a high-quality guest experience by welcoming visitors, addressing inquiries, resolving concerns, and ensuring smooth coordination between guests and internal teams. The role focuses on hospitality, service excellence, and relationship management.

Key Responsibilities:

• Welcome and assist guests, visitors, and clients in a professional and courteous manner.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Coordinate with internal departments (facility, housekeeping, security, administration) to resolve guest-related issues.
• Maintain visitor records, access logs, and appointment schedules.
• Ensure reception and front desk areas are clean, organized, and presentable.
• Manage calls, emails, and front-office communication professionally.
• Assist in organizing events, meetings, and VIP visits.
• Follow service standards, SOPs, and escalation procedures.
• Collect guest feedback and support service improvement initiatives.

Skills & Competencies:

• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Professional appearance and positive attitude.
• Ability to multitask and work under pressure.
• Basic computer knowledge (MS Office, email, visitor management systems). 

Qualifications:

• Graduate / Diploma in Hospitality, Customer Service, or related field preferred.
• 1–5 years of experience in guest relations, front office, hospitality, or facility management.
• Freshers with good communication skills may also apply.