Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment.

As a Computer Operator you will be on the technical frontline - performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.

• Operational Oversight and Reporting: The team lead is responsible for writing turnover reports, documenting PBIs, creating and maintaining procedure documentation, and overseeing the accuracy of ITSM tickets and turnover reports.

• Customer and Team Interaction: This role involves direct interface with customers, discussing major events, and providing technical direction and guidance to the operations team while ensuring timely and accurate performance of duties by the batch/console monitoring staff.

• Problem Resolution and Process Improvement: The team lead manages operational problems to resolution, drives SWAT calls, daily operations status meetings, and turnover calls, and is responsible for driving projects and process improvements related to operations.

If you have a passion for technology and a desire to continually improve your skills - this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.

Your Future at Kyndryl
As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you - and we're invested in paving the way.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• Minimum 4+ years of experience in Mainframe console and batch Operations with CA7 expertise.
• Monitoring and maintaining production LPARS 24/7, handling all console-related alerts, and performing scheduled outages, IPLs, and clock changes.
• Managing JES spool, diagnosing hardware and software problems, and informing the support team.
• Handling service restoration teams and root cause analysis of abends.
• Perform root cause analysis, resolution, and/or escalation for production systems (excluding business applications).
• Execute recovery procedures for production operating systems and devices.
• Perform automated startup and shutdown of the production operating system.
• Execute production subsystem (e.g., IMS, CICS, DB2, IDMS) started tasks restarts, as per support team specifications during special activity changes and upgrading.
• Expertise in Job Control Language (JCL) and job abend codes.
• Monitor scheduled batch jobs.
• Resolve batch scheduling conflicts (non-application) (root cause analysis and change management).
• Sound knowledge of Mainframe infrastructure, consoles, HMC, batch, and subsystems.
• Proficiency in MVS commands and JCL.
• Providing immediate fixes and submitting jobs from batch tools.
• Ensuring timely completion of batch cycles as per the schedule.
• Expertise in Incident, change, and problem management.
• Check each system for outstanding messages and/or batch abends regularly.
• Scan batch output to find the actual cause of failure.
• Identify tasks or issues that can be improved and send tickets to the correct team.
• Determine the severity of a problem quickly and make appropriate escalations.
• Communicate effectively and consistently with all levels of the organization and work independently without direct supervision.
• Strong analytical and problem-solving skills with high attention to detail.
• Managing delivery to contract performance standards and client measurements.

Preferred Technical and Professional Experience

• Operating as a single point of contact (SPOC) for service delivery across different technologies and platforms.
• Evaluating delivery readiness reviews, RFS approval, job responsibility reviews, and management of the same.
• Perform regular system backups and ensure data integrity.

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.