Job Description

Who are we looking for

..Strong and experienced Genesys developers

This role is ideal for a skilled Genesys platform engineer with experience in CI/CD practices, cloud migration, and contact center transformation with strong Genesys Cloud experience. The selected candidate will play a pivotal role in ensuring a seamless migration, implementing best practices, and driving innovation in customer experience

Technical Skills:

• Minimum of 5+ years of experience with Genesys Contact Center solutions (Engage & Cloud CX).
• Strong expertise in Genesys Cloud CX migration, including IVR, ACD, WFM, WFO.
• Experience with CI/CD tools, automation, and cloud-based deployments.
• Hands-on experience with Genesys APIs, integrations, and cloud architecture.
• Familiarity with Agile methodologies, JIRA, and DevOps principles.
• Involves designing, developing, and maintaining Genesys Cloud solutions, including customizations, integrations, and call/voice/chat interaction development, often working with CRM systems and APIs.

Key Responsibilities:

Migration & Implementation:

• Design, integration, implementation, and deployment of Genesys Cloud CX from legacy Genesys Engage.
• Configure and migrate IVR flows, ACD routing, queues, and workgroups using Genesys Designer / Architect.
• Maintain and optimize legacy IVR flows, consolidating and refining them for the cloud environment.
• Implement Genesys WFM/WFO to enhance operational efficiency.

Development & Automation:

• Apply CI/CD best practices for Genesys Cloud CX deployments, automation, and environment management.
• Develop integration strategies for Genesys Cloud APIs, third-party applications, and enterprise systems.
• Ensure compliance with security, scalability, and reliability standards in the cloud environment.

Innovation & AI Integration:

• Work on Conversational AI and Generative AI integration to improve customer engagement.
• Collaborate with cross-functional teams, including IT, Operations, Call Centers, and external vendors, to enhance the Genesys contact center ecosystem.
• Work in a squad that ensures the delivery of IT solutions are within the agreed time, cost and quality constraints.
• Responsible for full software development cycle including design, documentation, estimation, coding, and testing
• Develop applications using agile methodology
• As a team, responsible for technical support to ensure that production systems are operational and do not disrupt business operations.
• Embrace and support a team culture that drives continuous improvement initiatives which can deliver measurable benefits to stakeholders.

Process Skills:

• SDLC experience
• Testing Deliverables
• Testing Process Overall

Behavioral Skills:

• Good Communication skills
• Analytical ability and good interpersonal skills
• Good attitude