1. Operational Management:
   • Oversee cinema operations during assigned shifts, including the management of staff, inventory, and facilities.
   • Ensure timely start of shows, adherence to schedules, and smooth running of cinema operations.
   • Monitor and maintain the quality of audio, visual, and lighting to deliver an excellent viewing experience.
2. Customer Service:
   • Handle guest inquiries, complaints, and feedback effectively, providing quick and professional resolutions.
   • Maintain a high level of customer satisfaction by ensuring that service delivery meets PVR’s standards.
   • Manage VIP or special guests and ensure premium services for them as required.
3. Team Leadership:
   • Supervise, train, and support front-line staff, including ushers, cashiers, and cleaners.
   • Conduct shift briefings and delegate responsibilities among team members.
   • Motivate and guide staff to achieve high performance and ensure compliance with company policies.
4. Sales and Financial Management:
   • Manage ticketing, concessions, and other sales areas to optimize revenue.
   • Ensure cash handling, end-of-day reconciliation, and adherence to financial policies.
   • Track daily performance metrics and work toward achieving monthly revenue and profit targets.
5. Safety and Security:
   • Maintain a safe and clean environment in accordance with health, safety, and sanitation standards.
   • Ensure adherence to safety protocols, including emergency procedures and fire safety guidelines.
   • Coordinate with security staff to handle any disruptions or security concerns in the cinema.
6. Reporting and Administration:
   • Prepare and submit daily and weekly reports on cinema performance, issues encountered, and customer feedback.
   • Maintain accurate records for shift schedules, inventory management, and any incidents that may arise.

Assist the Cinema Manager in administrative tasks and projects as needed.

Note: Communication in English is mandatory.