Key Responsibilities and Duties:

• Operational Oversight: Managing daily hub activities, including sorting shipments, creating run sheets, and assigning tasks to delivery executives.
• Team Management: Leading, motivating, and training a team of Wishmasters/associates to achieve daily, weekly, and monthly targets.
• Performance Tracking: Monitoring real-time delivery performance, managing KPIs like delivery speed, and ensuring zero, or minimal, customer escalations.
• Logistics & Inventory: Overseeing package scanning, proper storage in warehouses, ensuring accurate inventory records, and handling returns.
• Compliance & Reporting: Ensuring adherence to safety and operational policies, and preparing daily end-of-day (EOD) reports.
• Customer Experience: Addressing customer complaints and ensuring timely, high-quality service. 

Typical Requirements:

• Experience: 1–3+ years in logistics, warehousing, or operations.
• Skills: Strong communication, leadership, and proficiency in ERP systems/computers.
• Education: Graduate (preferred), or higher (MBA/BE for certain roles).