Job Title: Outbound Call Center Agent

Department: Customer Operations / Sales / Telecalling

Location: Thane

Employment Type: Full-time 

Job Summary

We are looking for an enthusiastic and result-driven Outbound Call Center Agent to make outbound calls to prospective or existing customers. The role involves promoting products or services, generating leads, collecting information, and maintaining accurate call records while delivering a positive customer experience.

Key Responsibilities

• Make outbound calls to customers as per assigned calling lists

• Promote company products/services and explain features and benefits clearly

• Generate leads, schedule appointments, or close sales (as applicable)

• Handle customer queries and provide accurate information

• Follow defined scripts, call flow, and compliance guidelines

• Maintain detailed and accurate records of calls and customer interactions in the CRM

• Achieve daily/weekly/monthly call and conversion targets

• Escalate complex issues to the concerned team or supervisor

• Maintain professionalism and positive attitude during all interactions

Required Skills & Qualifications

• Minimum qualification: 10+2 / Graduate

• Prior experience in outbound calling, tele-sales, or customer service is an advantage

• Good communication skills in English and/or regional languages

• Ability to handle rejection and work under target-based pressure

• Basic computer knowledge (CRM, MS Excel, dialing systems)

• Strong listening, persuasion, and negotiation skills

Preferred Attributes

• Goal-oriented and self-motivated

• Customer-focused approach

• Ability to work in shifts if required

• Willingness to learn and adapt

Key Performance Indicators (KPIs)

• Number of calls made per day

• Lead conversion / sales achieved

• Call quality and compliance score

• Customer feedback