Guest Service Associate
Key Responsibilities: To greet the customers and other VIP Guests at each touch point with correct salutation Service on seat, suggestive & Up selling, Efficient Cash handling at POS, and no variance in sales Customer query handling and delight each and every customer by giving best service. Well versed with Movie synopsis and genre. Taking effective orders and satisfying the customers. Box office handling, Concessions handling independently. Cash Management from Box and Candy Area. To effectively operate the software systems. Ensure highest level of integrity towards organization & patron. Handling queries regarding film content, rating, show times. Responsible for maintenance of machines at Box Office and concessions Ensure that all the statutory forms and formats for revenue collection are maintained in the respective areas at all times. Follow correct cash handling procedures and revenue collection as per the policies and procedures. Should be comfortable in all shifts (morning& evening.) Job Competences (Skills): Communication Skills - Clear verbal and written communication is vital for understanding customer needs and providing information. Active listening to comprehend guest concerns and feedback. Customer Service Skills - Excellent interpersonal skills to make passengers/guests feel welcome and comfortable. Handling complaints or issues in a calm, professional manner. Patience and empathy when addressing concerns. Upselling Skills - Identifying opportunities to upsell services, amenities, or experiences to guests in a subtle and professional manner. Encouraging guests to take advantage of special offers or promotions that enhance their stay. Teamwork - Coordination with others to ensure smooth operations and guest satisfaction. Problem-Solving - Quick thinking and decision-making to resolve guest issues or emergencies. Attention to Detail Multitasking - Managing multiple tasks simultaneously, such as serving food, responding to requests Physical Fitness and Stamina