Role Objective:
Engaging with customers, driving sales, and enhancing the store's growth and profitability will support the achievement of store sales targets.
Primary Responsibilities:
Sales & Customer Service: Meet sales targets, welcome customers, identify needs, and provide product information. Handle customer complaints, process returns, and ensure customer satisfaction.
Cross Selling & Promotions: Promote products, special offers, and schemes, including remote selling when required.
Order Management: Coordinate customer orders to ensure timely delivery and satisfaction.
Stock Management: Track and tally stock daily, report sales, and ensure timely replenishment.
Display & Merchandising: Execute product displays per visual merchandising guidelines and ensure the safety of displayed items.
Marketing Support: Generate leads, invite customers, support store events, and gather market insights.
Internal Processes & Reporting: Follow grooming and SOP standards, prepare sales reports, and submit them to management.
People Development: Engage in training for self-improvement and fulfil all mandatory certifications.