Job Summary

The Housekeeping Supervisor will be responsible for overseeing daily housekeeping operations, ensuring high standards of cleanliness, hygiene, and maintenance across the assigned facility. The role will supervise housekeeping staff, manage schedules, monitor performance, ensure compliance with safety protocols, and maintain client satisfaction as per SMC Integrated Facility Management standards.

Key Responsibilities

1. Operational Supervision

• Oversee day-to-day housekeeping activities for assigned areas.

• Ensure all housekeeping tasks (cleaning, dusting, mopping, washroom maintenance, waste disposal, etc.) are completed as per SOPs.

• Conduct regular inspections of all work areas to ensure quality standards.

2. Staff Management

• Supervise, guide, and support housekeeping staff.

• Prepare duty rosters and allocate daily work schedules.

• Conduct on-the-job training and ensure adherence to performance expectations.

3. Client & Vendor Coordination

• Act as the first point of contact for client queries related to housekeeping.

• Ensure timely resolution of complaints and service requests.

• Coordinate with vendors for housekeeping materials, consumables, and machinery servicing.

4. Inventory & Material Management

• Maintain stock of housekeeping consumables, tools, and equipment.

• Raise requisitions, track usage, and ensure optimum inventory levels.

• Ensure proper handling and upkeep of housekeeping machinery.

5. Compliance & Standards

• Ensure adherence to SMC IFM SOPs, safety standards, and hygiene guidelines.

• Maintain checklists, inspection reports, and daily activity logs.

• Implement safety practices and ensure PPE compliance among staff.

6. Reporting & Documentation

• Prepare daily/weekly/monthly reports on housekeeping performance.

• Document staff attendance, leaves, and manpower deployment.

• Report incidents, maintenance issues, or equipment breakdowns promptly.

Qualifications & Experience

• Minimum 2–5 years of experience in housekeeping supervision (Facility Management/Hotels/Hospitals preferred).

• SSC/HSC/Graduate in any discipline.

• Experience with mechanized cleaning equipment is an advantage.

• Basic computer skills (MS Excel, reporting) preferred.

Skills Required

• Strong leadership and team management skills.

• Good communication and client-handling ability.

• Knowledge of housekeeping SOPs, cleaning chemicals, and equipment.

• Ability to identify service gaps and implement improvements.

• Time management and multitasking abilities.