Customer Education & Enablement

• Design and deliver modular, role-based learning programs aligned with customer journeys - from onboarding to maturity.
• Facilitate engaging live virtual sessions, workshops, and webinars that cater to both technical and non-technical users.
• Tailor content and delivery using AI-based personalization and conversational learning techniques.
• Build and scale certification and gamified reward pathways to deepen product fluency.

Technical Fluency & AI Integration

• Confidently explain and demo AI-powered features such as intelligent agents, prompt engineering, and DevRev's automation capabilities.
• Translate product capabilities into real-world, role-based use cases (e.g., support ops, engineering, CX).
• Collaborate with product and engineering teams to stay ahead of releases and translate complex concepts into simplified learning flows.

Data-Driven Engagement

• Define and report on key enablement metrics such as adoption, engagement, skill acquisition, and certification rates.
• Use customer learning data and product usage metrics to iterate content and improve training outcomes.

Customer Advocacy & Strategic Influence

• Build strong relationships with power users and stakeholders to promote grassroots learning adoption.
• Surface product feedback and pain points from training sessions to inform product and support roadmaps.
• Represent DevRevU in key customer forums, executive briefings, and launch events as a product and education expert.

Qualifications

• 58 years of experience in product education, technical training, solutions engineering, or enablement, preferably in SaaS or enterprise tech.
• Strong technical foundation with a background in Computer Science, Engineering, or related field.
• Working knowledge of AI concepts (e.g., large language models, generative AI, conversational agents, automation workflows).
• Proven ability to simplify technical content and facilitate for varied audiences.
• Experience using modern training tools and LMS platforms.
• Excellent written, verbal, and visual communication skills.
• Comfortable in fast-paced, cross-functional startup environments.
• Willingness to travel (domestic and international) for high-touch customer programs or workshops.