Product Segment: SAP Service

We are looking for a dynamic leader to head our delivery in SAP Services in Bengaluru, managing all aspects of Project deliverables, Customer and Stakeholders management, P&L and Operations.

Reporting to the Practice head, you will be:

Responsible for and accountable for defining, directing, monitoring, and managing all service delivery activity and support functions for the SAP Business Unit needs

Leverage technology (e.g. AI) to optimize delivery and to generate new ideas / assets

Overseeing the management of operations, deliverables to have better efficacy.

Driving the cost efficiency of the center, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company.

Deliver consistently high customer satisfaction, measured through formal and informal feedback.

Manage and mitigate risks across Technical and Operational processes and customer servicing functions.

Drive business growth through partnership with Sales Team to execute solutions for customers globally.

Enhance the workplace through leadership, employee engagement and personnel development.

Work with business partners to accurately forecast and support business growth strategies.

Work with Delivery Manager / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables.

Ability to prioritize company objectives and meet aggressive deadlines.

Eligibility:

A minimum of 20-25 years of Experience in a similar role in IT Services / Software Industry. MBA in General Management would be add-on advantage

The ideal candidate should have done his engineering from a premium institute

Experience:

Experience in establishing and maturing a delivery organization focusing on SAP services

10-12 years of experience in managing all aspects (Delivery & operations) of an ODC

Ability to clearly craft, communicates, measure, and manages expectations of stakeholders.

Demonstrated record of success in a goal-oriented, highly accountable, agile environment

Qualifications

Embracing AI first thinking, generate ideas and implement for internal efficiency as well as benefits to customer

Bachelors in engineering & Masters in general management would be an advantage

Educational qualification:

Bachelors in engineering & Masters in general management would be an advantage

Experience :

20+ years