Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Microsoft Windows Server Administration

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your extensive product knowledge to provide effective solutions, all while maintaining a commitment to quality and exceptional communication. Your role will be pivotal in ensuring client satisfaction and the smooth functioning of our world-class systems. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for junior team members to enhance their skills and knowledge. - Monitor and evaluate team performance to ensure alignment with project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Server Administration. - Strong understanding of network protocols and services. - Experience with system monitoring and performance tuning. - Familiarity with backup and recovery solutions. - Ability to troubleshoot hardware and software issues effectively. Additional Information: - The candidate should have minimum 7.5 years of experience in Microsoft Windows Server Administration. - This position is based at our Bengaluru office. - A 15 years full time education is required.