Job Role & Responsibilities

·  Call existing policyholders whose policies are nearing expiry.

·  Explain renewal benefits, premium amounts, and address any queries.

·  Encourage and facilitate policy renewal before the due date.

·  Reach out to lapsed policyholders to understand reasons for discontinuation.

·  Educate customers on reactivation procedures and benefits.

·  Assist in processing reactivation requests.

·  Welcome newly onboarded customers.

·  Verify policy issuance details and update system records if required.

·  Make introductory calls to new customers within a defined time frame.

·  Confirm receipt of policy documents.

Skill Required :Fluent English