Customer Service & Pricing

Job Description:

 Key Account Management

• Client Relationship Management:

  Building and maintaining strong relationships with key clients, understanding their specific needs, and providing tailored logistics solutions. 

• Business Development:

  Identifying opportunities for upselling and cross-selling services to existing clients, as well as supporting the sales team in acquiring new clients. 

• Freight Forwarding Operations:

  Overseeing the entire import/export process, including coordinating with various stakeholders (carriers, customs brokers, etc.), managing documentation, and ensuring smooth customs clearance. 

• Cost Management:

  Negotiating favorable freight rates and optimizing routing to minimize shipping costs for clients. 

• Performance Monitoring:

  Tracking shipment progress, identifying potential issues, and proactively resolving any problems to ensure timely delivery and customer satisfaction. 

• Market Analysis:

  Staying informed about market trends, competitor activities, and industry developments to identify potential risks and opportunities. 

Essential Skills and Qualifications:

• Strong knowledge of air and sea freight forwarding:

  This includes understanding different modes of transportation, international shipping regulations, and customs procedures.

• Excellent communication and interpersonal skills:

  The ability to build rapport with clients, negotiate effectively, and communicate clearly with internal teams.

• Proven ability to manage multiple accounts and projects simultaneously:

  Meeting deadlines, achieving targets, and prioritizing tasks effectively.

• Proficiency in CRM software and MS Office Suite:

  Utilizing technology to manage client information, track shipments, and analyze data.

• Experience in key account management within the freight forwarding industry:

  Demonstrated ability to build and maintain strong client relationships and drive business growth. 

Shiftco Shipping and logistics

Accomplishing pioneering logistic solutions around the world has been the impetus of Shiftco Shipping , a freight forwarding and logistics company in India. Since its inception, Shiftco Shipping has carved a niche for itself by forging relationships with elite clients endeavoring everyday to empower and move forward with them. Shiftco Shipping epitomizes its core values of integrity, a sense of urgency, alacrity, and solicitous attitude.

Notwithstanding your industry, your produce, or your key merchandise, we have solutions that offer both small and large businesses the opportunity to grow. We serve our customers with frequent departures on all major merchandise channels and upcountry services for a true start-to-finish experience.

Shiftco Shipping has gained an unrivaled reputation in providing services such as customs clearance, forwarding and receipt/delivery. The Shiftco Shipping workforce is truly passionate about the industry and committed to deliverable services with adeptness and impeccability. Shiftco Shipping’s extensive clientele in automobile, textile and pharmaceutical industries as well as through the handling of consumer goods, electronics, dangerous goods and valuable cargo stands testimony to this fact.

Albeit technology and magnitude of our merchandising may have metamorphosed, our tenets have never faltered. We are a company indisputable, steadfast, and nature-friendly.