Role Profile :
The executive has to handle email, inbound and Outbound process
Work from the office only at the Pune client location.
Handle outbound & e-mail communications to ensure timely and professional resolution
Accurately document customer interactions & maintain detailed records within the CRM
Manage customer interactions with empathy and accuracy, mantaining high services standards across all touchpoints
Skills :
Has to be good in written and verbal English communication skills
Qualifications :
Graduate
Experience :
1 year of Banking experience / Fresher
Others :
Excel knowledge required.