POSITION SUMMARY - On Contract of One Year
CUSTOMER SERVICE & SALES SUPPORT COORDINATOR

LOCATION
Turbhe - Navi Mumbai

ROLE PURPOSE

The Customer Service & Sales Support Coordinator will be responsible for delivering seamless order management, customer engagement, and internal sales support. The role ensures accurate documentation, smooth coordination across departments, and timely responses to customer needs, contributing directly to operational efficiency and customer satisfaction.

KEY RESPONSIBILITY AREAS

Customer Service & Order Management

       Manage end-to-end order processing, including sending order acknowledgments and creating Sales Orders in Zoho.

       Coordinate with customers for daily inquiries and ensure prompt communication and resolution.

       Monitor product stock levels and collaborate with internal teams to ensure timely product availability.

       Send dispatch details and status updates to customers post shipment.

       Follow up with customers on outstanding payments and ensure timely collections.

       Sales Team Support

       Assist the sales team in generating price quotes, managing customer records, and maintaining accurate data in Zoho.

       Support the sales team in achieving revenue targets through timely, structured back-end support.

       Handle timely completion of vendor registration processes at the customer’s end.

       Provide relevant data and assist in preparation of presentations, sales analysis, and customer-related reports.

       Operational Coordination

       Coordinate dispatch activities with the warehouse and liaise with transporters to ensure smooth logistics.

       Maintain customer databases, complaints log, forecast details, and sales records for internal reporting.

       Schedule and support monthly S&OP (Sales & Operations Planning) meetings.

       Collaborate across departments to resolve customer concerns and ensure operational efficiency.

       Reporting & MIS Support

       Assist the Managing Director and Finance Head in compiling monthly MIS, sales reports, and performance dashboards.

       Ensure accuracy and completeness in data reporting, documentation, and internal records.

ROLE MODEL BEHAVIOUR

       Understand and align with Palsgaard’s core values and Leadership Behaviours.

       Exhibit customer-centricity and a results-driven mindset with a proactive approach.

       Uphold professionalism, transparency, and a commitment to team collaboration.

       Embrace change constructively and strive for continuous improvement in all activities.

CANDIDATE SPECIFICATION

QUALIFICATION

       Bachelor of Commerce (B.Com)

EXPERIENCE & SKILLS

       3–5 years of relevant experience in customer service, sales coordination, or order processing.

       Hands-on experience with CRM systems (preferably Zoho) and ERP tools.

       Strong interpersonal skills with the ability to collaborate across departments and build customer relationships.

       Excellent communication skills—verbal and written—with attention to detail.

       Ability to work independently, manage multiple priorities, and meet deadlines.

       Willingness to travel across India if required.

SUCCESS CRITERIA

       Customer Satisfaction: Ensure high-quality service and prompt resolution of issues.

       Accuracy: Maintain precision in order handling, data entry, and documentation.

       Team Collaboration: Work cooperatively across teams with mutual respect and alignment.

       Responsiveness: Provide timely support to the sales team and internal stakeholders.

       Adaptability: Manage shifting priorities and support dynamic business requirements.

       Values & Conduct: Reflect Palsgaard’s values—Loyalty, Responsibility, Commitment—in day-to-day behaviour.