• Monitoring and managing incoming orders from various online platforms (e.g., Swiggy, Zomato).
• Ensuring orders are dispatched to the kitchen for preparation promptly.
• Tracking order progress and updating delivery partners on readiness for pickup.
• Verifying order details and ensuring accuracy before dispatch. 

Coordination and Communication:

• Communicating with kitchen staff to confirm order preparation status.
• Coordinating with delivery partners for timely order pickup and delivery.
• Addressing any issues or delays during the dispatch process and communicating with relevant parties.
• Maintaining clear communication channels between the kitchen, delivery personnel, and potentially the customer. 

Operational Efficiency:

• Optimizing delivery routes and schedules to minimize delivery time.
• Ensuring smooth and efficient order dispatch operations.
• Identifying and resolving any bottlenecks in the dispatch process.
• Potentially managing inventory related to packaging and delivery supplies. 

Customer Satisfaction:

• Ensuring that orders are delivered accurately and on time to maintain customer satisfaction.
• Addressing customer inquiries or complaints related to delivery, if required. 

In addition to the above, a cloud kitchen dispatcher may also be involved in:

• Analyzing dispatch data to identify areas for improvement.
• Implementing and adhering to standard operating procedures (SOPs) for dispatch.
• Assisting with onboarding and training new dispatchers or delivery partners.