Location: Sector – 9, Noida, (Delhi) Department: Customer Service (Grievance Cell of Govt Dept)
We are seeking a highly motivated and customer-focused “Customer Care Officer ” to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer inquiries, providing service information, and ensuring a high level of customer satisfaction.
- Answer incoming calls and respond to customer queries in a timely and professional manner.
- Make outbound calls to customers for follow-ups, feedback or support.
- Resolve customer complaints with empathy and efficiency.
- Maintain detailed records of customer interactions using CRM systems.
- Meet performance targets such as call handling time, customer satisfaction, and quality standards.
- Escalate complex issues to the appropriate department or supervisor when necessary.