Team Leader

Location(s) : Lucknow (Uttar Pradesh)

Job Details

Job Title - Team Leader

Zenplus Private Limited

Location(s) : Lucknow (Uttar Pradesh) Exp : 3 - 4 Years Salary : 2.4 - 3 INR L.P.A. Qualification : Graduate
Course : Any Graduate Specialization : Any Graduate Other Course : Graduate Other Specialization : Any specialization

Job Description

Leadership and Management:

Supervising and leading a team
Motivating and inspiring agents
Setting and managing performance expectations
Handling escalations and resolving complex customer issues
Providing coaching and mentoring
Ensuring compliance with company policies and procedures

Monitoring and Analysis:
Monitoring call center processes
Tracking and analyzing performance data
Monitoring queue and inbound/outbound calls
Identifying development opportunities

Communication and Support:
Communicating effectively with team members and callers
Providing support to agents during peak times and high call volumes
Collaborating with other departments

Download JD

Company :	Zenplus Private Limited
Type :	Healthcare
Contact Person :	Shivangini Pal
Email :	shivangini.pal@zenplus.in
Phone :	81xxxxx30
Website :	https://zenplus.in/
Address :	8th Floor, Cyber Tower, Vibhuti Khand, Gomti Nagar

About Company

At Zenplus, our vision is to save lives by building a leading network of state-of-the-art Advanced and Basic Life Support Ambulances, transforming emergency care in the developing world.

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