General Responsibilities: 

Demonstrates clear and polite written communication 

Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service 

Maintains a positive and professional demeanor and portrays the company in a positive light 

Demonstrates knowledge and use of departmental resources, policies and procedures 

Annotate contact topic and actions in ecomm tools 

Maintains email handle time, while remaining friendly and informative (after call email to customers) 

Maintains productivity and quality standards 

Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions 

Demonstrates appropriate sense of urgency for customer responses 

All other duties as assigned 

RESPONSIBILITIES 

An American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. 

Additional:

• Communication 
• Should possess excellent Voice Communication skills 
• Computer Proficiency 
• Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems 
• Typing 20 WPM and 80% accuracy. 

Additional Comments : Both side transportation will be provided. 

• Shift / days – 24/7 night shift and 5 days working – split week offs

Work Experience 
Fresher - <12 months – U1 
12 months to 23 Months – U1 
>24 months – U2


This job is for TechM.