SR. Support Customer Associate

General Responsibilities: 

• Demonstrates clear and polite written communication 

• Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service 

• Maintains a positive and professional demeanor and portrays the company in a positive light 

• Demonstrates knowledge and use of departmental resources, policies and procedures 

• Annotate contact topic and actions in ecomm tools 

• Maintains email handle time, while remaining friendly and informative (after call email to customers) 

• Maintains productivity and quality standards 

• Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions 

• Demonstrates appropriate sense of urgency for customer responses 

• All other duties as assigned 

RESPONSIBILITIES 

An American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. 

Additional:

• Communication 
• Should possess excellent Voice Communication skills 
• Computer Proficiency 
• Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems 
• Typing 20 WPM and 80% accuracy. 

Additional Comments : Both side transportation will be provided. 

• Shift / days – 24/7 night shift and 5 days working – split week offs

Work Experience 

• Fresher - <12 months – U1 
• 12 months to 23 Months – U1 
• >24 months – U2

This job is for TechM.