Executive/Assistant Operations Manager(Facility)
NIS Management Ltd Mumbai, Maharashtra, India (On-site)
Executive/Assistant Operations Manager(Facility), Mumbai
Role Overview:
The Site/Operation IC will be responsible for overseeing facility operations, ensuring service excellence, managing resources, and maintaining client satisfaction at assigned sites. The role demands strong leadership, problem-solving skills, and operational expertise to drive efficiency and compliance.
Key Responsibilities:
Operational Management:
· Lead new site mobilization and ensure smooth transitions.
· Deploy and manage manpower, addressing shortages effectively.
· Monitor attendance, collect inputs, and oversee wage disbursement.
· Maintain on-time, in-full (OTIF) delivery as per SLA/SLC agreements.
· Oversee waste elimination and material supply from stores to sites.
· Ensure standardization of operational processes across sites.
Client & Compliance Management:
· Track client satisfaction, manage complaints, and implement improvements.
· Conduct regular site inspections and performance audits.
· Attend inspections and audits to ensure regulatory compliance.
· Manage crisis situations and special orders efficiently.
· Handle site-level profitability and cost optimization.
· Develop contingency plans (BCP) for sites to ensure uninterrupted operations.
People & Resource Management:
· Coordinate with HR, Finance, Legal, and other departments for smooth site operations.
· Address staff welfare and handle disciplinary issues.
· Plan and execute training programs based on site needs.
· Ensure retention and redeployment of outplaced staff.
· Oversee resource allocation and ensure adequate staffing.
Reporting & Documentation:
· Prepare site assessment reports and performance metrics.
· Maintain MIS-based reporting for senior management.
· Ensure proper documentation, reporting, and escalation of critical issues.
Desired Candidate Profile:
· Educational Qualification: Preferably Hotel Management or relevant industry experience.
· Experience: 3-5 years in facility management, housekeeping, security, or operations.
· Strong leadership, problem-solving, and crisis management skills.
· Excellent communication and client-handling capabilities.
Company Overview: We are a leading security and facility services provider, operating across 14 branches with a ₹400 crore turnover, managing services like housekeeping, engineering, catering, security, and more.
Application: Interested candidates should submit a resume and cover letter detailing relevant experience and vision for the role at arthalata@nis.co.i