JD for Service Engineer/Technican:
- Providing the service to the customer as per service Policy
- To collect Customer Feedback
- Handling Replacement Claims
- Handling Service Warranty Claims
- Call recording, Forwarding & Closing
- Rectifying the defective units
- Handling Dealers & Distributors units
- Defective Spares sending to HO on time
- Indent for Required Spares
- Planning the maximum complaints on the same root
- Avoiding repeat visits to same complaint
Location: Kukatpally, Hyderabad