Customer Support Associate

Job Title :  Customer Support Associate  

Required Qualification :- Any Graduate

Job Location :-Gautam Buddha Nagar

No. Of Openings :1000

Salary : 2 - 2.6 INR P.A

Duties and Responsibilities  

• Answers inquiries by clarifying desired information; researching, locating, and providing information.  

• Determines requirements by working with customers.  

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.  

• Fulfils requests by clarifying desired information, ensuring highest standards at all times.

Skills and Abilities  

• Good Communication and Typing Proficiency  

• Ability to speak and understand English and Hindi. Ability to write, read and speak English to suit business need.  

• Basic Email & Chat Etiquettes.  

• Decision Making, numerical ability & logical reasoning.  

• Customer Focus and Being Attentive.  

Interview Rounds  

• RMG Screening  

• Typing Speed Check - 30 WPM and 90% Accuracy  

• Grammar Assessment (in Non-voice) . Versant (Voice)  

• Operations Round  

• Client Round (Need based) 

This job is for TechM.