Application Engineer

We are looking for an experienced and proactive Application Engineer with 3-5 years of expertise in
3D printing technologies (FDM, SLA, and SLS), electronics, and mechatronics to join our Chennai team.
A solid understanding of Stratasys 3D printers will be a significant advantage. The role includes pre-
sales support, technical problem-solving, and customer training, requiring extensive travel (30-50%)
within South India to provide on-site assistance and technical expertise.

Key Responsibilities
Pre-Sales Support
 Collaborate with the sales team to understand customer requirements and introduce them
to advanced 3D printing technologies (FDM, SLA, SLS).
 Deliver technical presentations and live demonstrations of Stratasys 3D printers, highlighting
their applications and benefits.
 Guide clients in selecting the most suitable 3D printing solutions to meet their business and
operational goals.
Technical Support and Troubleshooting
 Offer end-to-end technical support for Stratasys 3D printers and related equipment.
 Diagnose and resolve advanced hardware and software issues related to FDM, SLA, and SLS
technologies both remotely and on-site.
Customer Training and Onboarding
 Conduct comprehensive training sessions to educate customers on operating, maintaining,
and optimizing 3D printers and related systems.
 Provide expert guidance on material selection and print settings for various applications.
Installation and Maintenance
 Lead the installation and commissioning of 3D printers and mechatronic systems at customer
locations.
 Perform routine maintenance, calibration, and advanced repairs to ensure optimal
equipment performance.
Travel and On-Site Support
 Travel extensively (30-50%) within South India to provide hands-on technical assistance,
troubleshoot complex issues, and train customers at their locations.

Feedback and Documentation
 Gather customer feedback to contribute to product development and service improvements.
 Maintain detailed documentation of all technical support activities and generate
comprehensive reports for internal teams.

Qualifications and Skills
Educational Background
 Bachelor’s degree in Electronics, Mechatronics, Mechanical Engineering, or a related field.
Experience
 3-5 years of hands-on experience in 3D printing technologies (FDM, SLA, SLS, POLYJET),
electronics, and mechatronics.
 Strong familiarity with Stratasys 3D printers is highly desirable.
Technical Skills
 In-depth knowledge of FDM, SLA, and SLS additive manufacturing processes.
 Proven experience with 3D printer setup, operation, troubleshooting, and maintenance.
 Proficiency in resolving complex hardware and software challenges.
Soft Skills
 Excellent communication and presentation skills to support pre-sales activities.
 Strong interpersonal abilities with a customer-focused approach.
 Effective time management and the capability to work both independently and
collaboratively.
Additional Requirements
 Willingness to travel extensively across South India (30-50%).
 Proficiency in regional languages is an advantage.
 A valid driving license is a plus.

Compensation and Benefits
 Competitive salary commensurate with industry standards.
 Permanent employment with opportunities for career growth.
 Coverage of travel and accommodation expenses during business trips.