Virtual Relationship Manager

Location(s) : Mumbai

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Job Title - Virtual Relationship Manager

Early Skills Labs Pvt Ltd

Location(s) : Mumbai Exp : 0 - 2Years Qualification : Any Graduate Salary : 3 - 4 INR P.A.

Posted On : Jan 28, 2025 | Job Type : Full Time | Gender : Both Male & Female | Function : Banking | PWD : No

Job Description

Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
Call handling as per defined standards.
Accurate resolution for customer queries.
Promoting Digital Banking services for a superior customer service experience.
Profiling of customers in order to aid right cross-servicing of Bank products
Accurate logging and resolution of complaints.
Attrition control of customers.
Regular interactions with the customers and pro-actively assessing customer needs.
Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
Ensure portfolio quality of relationship while racing considering eligibility.
Monitor large amount movements and account closure from the deposit accounts.
Ensure retention of customers
Achieve Quality benchmarks defined from time to time.
Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
Audit and Service Quality
Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
Ensure accurate and timely submission of financial transactions & requests.
Adherence to set processes of updating customer interactions in CRM next.
MIS – Reporting

Company :	Early Skills Labs Pvt Ltd
Type :	Banking, Financial Services & Insurance
Contact Person :	Arvind Kumar
Email :	arvind@earlyskillsapp.com
Phone :	9319316736
Website :	https://earlyskillsapp.com/
Address :	Head Office: A-41, 5th floor, Tower-C, The Iconic Corenthum, near Electronic City Metro Station Road, Block A, Industrial Area, Sector 62, Noida, Uttar Pradesh 201301

About Company

Early Skills is a new age employability edtech platform dedicated to equipping entry-level job seekers with industry-specific skills and seamless career opportunities. Specializing in sectors like Banking, Financial Services, Insurance (BFSI), E-Commerce, Supply Chain Management, and IT, the company’s innovative Hire-Train-Deploy (HTD) model ensures tailored, job-ready training aligned with employer needs. With a strong network of industry leaders like HDFCBank, Axis Bank, Ecom Express, Blinkit, Amazon, and Om Logistics, Early Skills is transforming the workforce landscape through impactful partnerships, customized learning programs, and a steadfast commitment to empowering India’s future talent.

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